When will Star Bank of Texas officially become Community National Bank & Trust?
We are excited to announce that Star Bank of Texas in Lake Worth, White Settlement and Burleson will be a part of the Community National Bank & Trust of Texas family as of April 11, 2016. Community National is a strong, customer-driven community bank based in Corsicana with additional branches in Mineral Wells, Weatherford, Possum Kingdom, Red Oak, Fairfield, Frost, Buffalo and Richland Chambers. Continue reading these FAQs for specific timing affecting various services, such as checking, online access and mobile banking.
How is Community National Bank & Trust rated in the U.S.?
BauerFinancial gives CNB&T both a 5-Star rating and the Sustained Superiority Award for excelling in the areas of capital adequacy, profitability and asset quality across 66 consecutive quarters. As well, Bankrate, Inc. gives the bank its 4 star for sound banking.
Will the bank locations in Lake Worth, White Settlement and Burleson remain the same? What about the staff?
You'll continue to see the experienced bankers you know and trust at the same convenient locations, all supported by CNB&T to serve you and your communities with excellence and personalized care.
Will the same services be available at Community National?
CNB&T will be your one stop for personal banking, business loans and lines of credit, home loans - and now investment management
and trust services
as well. We are ready to assist you in making a smooth transition with banking solutions tailor-made to fit your every need.
Will the types of accounts I have at Star Bank of Texas be offered at Community National?
We are restructuring our checking accounts and fee schedules effective April 11, 2016, but not to worry-for every type of Star Bank of Texas account, there is an alternative account at Community National. And your enrollment will be automatic. Once that conversion has taken place, you are free to visit with your New Accounts representative and peruse other options.
Will I need to get new checks immediately?
For the majority of Star Bank of Texas customers, your Star Bank of Texas checks will continue to be accepted indefinitely. (We will notify you if a change is necessary.) When re-ordered, your new checks will have the Community National logo and your new Community Bank account routing number. It's easy to order checks online with our link to Deluxe Checks
When will I start receiving my new checking/savings account statements?
All customers will receive a final bank statement from Star Bank of Texas as of Friday, April 8, 2016. Community National statements will begin cycling the last week of April.
Will the terms of my existing Certificate of Deposit change on April 11th?
No. Certificate of Deposit accounts will be transferred based on the terms granted to you by Star Bank of Texas, including your current interest rate. At maturity, any automatically renewable certificates will be renewed based on the rate sheet in effect for Community National at the time of renewal.
What are Community National's overdraft practices?
At the bank's discretion, we may charge your account for a check that exceeds the available account balance, but we are not obligated to do so. Visit our Rates & Fees schedule on this site. We do not authorize and pay overdrafts for ATM and everyday debit card transactions under any circumstances; these will be declined at the terminal.
What will I need to do about my current direct deposits or automatic debits?
For the majority of Star Bank of Texas customers, no changes are necessary for direct deposits or other ACH transactions to continue. (We will notify you if a change is necessary.) The Star Bank of Texas routing number will remain active forever. For information regarding recurring debit card payments, see DEBIT CARDS FAQs
How will I access telephone banking?
The telephone banking account information system known as "Star Bank 24 hour Bookkeeping Line" will change on Monday, April 11th. Simply dial 1-855-MYBNKTX (1-855-692-6589) and follow instructions to login. A recording will be placed on the Star Bank system with the new number as well. We hope you'll enjoy all the benefits of CNB&T's Voice Banking
If you currently have a Star Bank of Texas debit card, you will receive your new CNB&T debit card in the mail before April 8th.
Will I notice any transition in converting to my new debit card?
Your Star Bank of Texas debit card will cease to function at 4pm on Friday, April 8th. Your new debit card from Community National will begin working at the same time, 4pm on Friday, April 8th (after you have followed the activation instructions).
What about my recurring debit card payments?
Those transactions will not be "known" to your new debit card. If your current debit card authorizes recurring payments, contact those vendors with your new Community National debit card number.
Is there a charge for using my debit card?
We will never charge you a fee for transactions using your MasterCard ATM/Debit Card, but certain ATM operators may charge their own fee for cash withdrawals. If there is a 60-day period of inactivity, you will be charged $5.00. If you lose your debit card, there is a $10 fee for replacing it.
Can I overdraw my account using my debit card?
No. To protect your balances and avoid overdraft fees, card transactions will be declined at the terminal if there are not sufficient funds in the account to make the purchase or cash withdrawal.
How will I access my online account?
On Monday, April 11th you may simply come to www.mybanktx.com
and scroll over "Online & Mobile" at the top of the page and select either "Online Personal Enrollment" or "Online Commerical Enrollment". You will find step-by-step instructions to sign up for online banking and bill pay at CNB&T. If you are a current online banking customer with Star Bank of Texas you will need to re-enroll to get a new username and password, and to enable mobile banking and eStatements. Be sure to download our Mobile Banking app for your iPhone or Android device at their respective app stores by searching for "My Bank TX".
Can I enroll before April 11th?
In order for a clean transfer of data to occur, you must wait until Monday, April 11th. Personal account customers will find it quick to complete our short enrollment form
. To enroll a commercial account, you'll spend a few minutes here
Will there be any interruption in my online service?
After noon on Friday, April 8th, the Star Bank of Texas online banking website will move to "Inquiry Only" status, meaning you will only be able to see your account information, not perform any transactions over that weekend. Your new online account will go into transaction mode as soon as you enroll in CNB&T's online system (anytime beginning Monday, April 11th), and after your account is verified and you've received by email a temporary password, which you can then change as you wish. Your online account history will become available within the first few weeks after the conversion.
How secure is this transfer of my online banking account information?
All of the information you provide in your CNB&T enrollment form must match the information currently on file with Star Bank of Texas. If your information is a match, you will be sent a password by email. If it does not match, you will be prompted to complete an additional information form. This form will be sent to eBanking via secure message and eBanking will finish the enrollment process.
What should I do to prepare for the online account change?
It is a good idea to print a hard copy of your account history and bill payee information through your Star Bank of Texas online banking account before April 8th.
Will I need to re-input all my bill pay information?
Great news here too! All of your bill pay payees and information will convert over to Community National after conversion as well! However, your bill pay information will only be available after you sign up for Online Banking and our Online Banking Provider can match your online information with your bill pay account. This may take up to one week AFTER you enroll for online banking, so be sure to enroll as soon as possible on or after April 11th, 2016. Any recurring bill pay payments or other payments you set up before conversion will continue to pay with no lapse in service.
What do I need to do in order to continue receiving eStatements?
You will first need to enroll in Online Banking with Community National. Once enrolled and then on your Online Account page, select the tab marked "Statement Delivery" and opt in there for eStatements.
What are the advantages of online banking?
With online banking, you will be able to check your balance, transfer funds, pay bills and even receive your monthly statement, all electronically. Whether your enrollment is personal or commercial, you'll find our online banking easy to use and secure, and you'll save money on postage.
How can I download Community National's mobile banking app?
As soon as you have enrolled as a CNB&T online customer, you are ready to register for My Bank TX Mobile Banking. Click here
to read the easy two-step method. Our mobile banking app is free to our online banking customers if you have an iPhone or Android with Internet or text-messaging capabilities. (Check with your carrier for information about their fees, if applicable.)
Is My Bank TX Mobile Banking safe?
Your customer information will not be stored on your mobile device...ever. You can view real-time account history 24/7, initiate and approve funds transfers, send and receive secure messages and much more-all with the assurance that your financial information is protected from unauthorized access through the use of authentication features, session timeouts and automatic log-offs. Commercial accounts also have extra capabilities to confirm or cancel ACH or wire transfers that require dual approval.
Will I continue to make payments in the same way?
Yes, you should experience no changes in how payments are made, whether at your bank's location or online.
Who do I contact about my current loan?
Continue to call on the Star Bank of Texas loan staff you have come to know and rely on. They will be able to assist you with any questions regarding your current loan.
What should I know about applying for personal loans at Community National?
Our experienced loan officers and staff are here to help! We'll provide the information you need for understanding options and qualifications for all personal loans. On this site you'll find an application
you can complete and bring to any of our 13 branch locations, three of them now very close to your home! When it comes to home loans, local decisions and local servicing allow you to meet face-to-face to discuss all the details, and it's easy to apply online
. Or find out how a home equity loan
can benefit your financial goals.
Will I be starting over as a Commercial Loan customer?
You've earned your rating and reputation at Star Bank. We may need to do some paperwork in the background, but we are anxious to meet with you about today's needs. In the meantime, review the wide variety of commercial loans
available to your business.
What are the benefits of being a business customer of Community National?
Community National's in house underwriting and decision making allow us to offer you the best solution for your borrowing needs, whether it is a small business loan or a complex commercial loan. We offer a full range of ACH payroll and cash management services, merchant card processing, as well as many other business features designed to enhance your foothold in the marketplace. Put the full strength of Community National's commercial lending ability to work allowing you to expand and become even more competitive. You do not need to wait until April 11th to discuss your vision. Call your Star Bank of Texas loan officer and let's set a meeting!
What kind of support does Community National offer the business community?
In each community we serve, CNB&T is the "GO LOCAL" bank, encouraging shoppers and decision makers to purchase "right here at home."