Mastercard® Personal Debit Card Benefits
Resource Library
Your debit card does more than make purchases.
Your My Bank TX Mastercard® Debit Card comes with benefits and services designed to provide added security, convenience, and support—at home or while traveling.
Benefits at a Glance
ID Theft Protection
Monitor personal information and get help resolving identity theft.
Global Service
24/7 assistance for lost or stolen cards while home or traveling.
ATM Access
Locate Mastercard-network ATMs around the world.
Airport Concierge
Save 15% on eligible Airport Meet & Greet services.
ID Theft Protection
Mastercard ID Theft Protection provides eligible cardholders with access to identity monitoring and resolution services designed to help detect and respond to potential identity theft.
Monitor Your Personal Information
Mastercard ID Theft Protection can monitor personal information you register and alert you by email when potentially compromised information is detected.
You can choose to monitor information such as:
- Email addresses
- Debit, credit and prepaid cards
- Bank accounts
- Usernames and passwords
- Driver's license
- Passport number
- Medical insurance cards
- Social Security number
- Loyalty and affinity cards
- Vehicle insurance cards
To use the monitoring services, cardholders must enroll and enter the personal information they wish to monitor.
ID Theft Services
If you believe you've become a victim of identity theft, resolution specialists are available 24 hours a day, 365 days a year.
Specialists can assist with resolving an identity theft incident and preventing additional damage. With authorization, they may also help contact credit agencies, police and other authorities, as well as assist with closing and replacing compromised accounts.
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Online Monitoring Dashboard
Manage the personal information you want monitored, view your risk score, and access helpful identity protection tips. The dashboard also gives you a central place to review and respond to identity monitoring alerts.
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Identity Monitoring
Helps detect potentially compromised personal information by monitoring the internet, including the deep and dark web. If suspicious activity is found, you'll receive an email alert so you can take action quickly.
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Credit Monitoring
Monitors your TransUnion credit file for activity that could indicate fraud, such as hard inquiries, address changes, or new accounts. To activate this service, you'll need to provide your Social Security number and complete credit authentication.
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Financial Account Takeover Monitoring
Monitors certain high-risk transactions to help detect potential attempts to take over your accounts. You can register eligible accounts and services you want protected through the monitoring dashboard.
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Identity Theft Resolution & Lost Wallet Assistance
Identity theft specialists are available 24/7 to help you resolve identity theft incidents and limit further damage. They can also assist with notifying the appropriate authorities and replacing lost or stolen items such as cards, your driver's license, Social Security card, and passport.
Mastercard Global Services
Whether you're at home or traveling, Mastercard Global Service provides 24-hour assistance for lost and stolen cards.
Lost or Stolen Card Assistance
If your Mastercard is lost or stolen, contact Mastercard Global Service immediately for assistance reporting the card and canceling the account.
U.S. and Canada:
1-800-307-7309
Outside the U.S.:
Mastercard provides toll-free assistance in more than 80 countries. You can also call the United States collect at 1-636-722-7111.
Travel Benefits
Find an ATM
Need cash while you're traveling?
Mastercard provides access to more than two million ATMs worldwide through networks accepting Mastercard®, Maestro® and Cirrus® brands.
ATM Locator Assistance:
1-877-FINDATM (1-877-346-3286)
You can also locate an ATM through Mastercard's website.
Travel Tip: Make sure you know your Personal Identification Number (PIN) before traveling if you plan to access cash at an ATM.
Mastercard Airport Concierge
Make navigating the airport a little easier with Mastercard Airport Concierge.
Eligible cardholders can receive 15% savings on Airport Meet and Greet services at more than 700 destinations worldwide.
Depending on the airport and service selected, a dedicated Meet and Greet agent can assist you during:
- Departures
- Arrivals
- Connecting flights
- Airport navigation
- Security or immigration processes at participating airports
Services are available 24 hours a day, 7 days a week, 365 days a year.
Frequently Asked Questions
Explore answers to common questions about your My Bank TX Mastercard® Debit Card benefits, including enrollment, identity monitoring, fraud protection, and more.
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Is Mastercard ID Theft Protection free?
There is no charge for the ID Theft Protection services described in the Benefits Guide. These services are provided as a benefit through your financial institution.
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Do I have to enroll in ID Theft Protection?
Enrollment is required to access certain monitoring services. Once enrolled, you can take advantage of eligible identity and account monitoring features.
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What should I do if my card is lost or stolen?
Report a lost or stolen card as soon as possible. Contact CNB&T for assistance with securing your account and replacing your card.
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Can I use Mastercard Global Service outside the United States?
Yes. Mastercard Global Service provides assistance worldwide for lost or stolen cards, emergency card replacement, emergency cash advances, and other eligible card-related needs.
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How do I find a Mastercard ATM?
Use Mastercard’s ATM Locator to find participating ATMs near you or while traveling. You can search by location to find convenient ATM options.
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How do I activate credit monitoring?
You’ll need to enroll and complete the required authentication process before credit monitoring can begin. Once activated, the service can monitor your TransUnion credit file and alert you to certain activity, such as new hard inquiries.
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Where can I read all terms, conditions and exclusions?
For complete details about benefits, eligibility, limitations, terms, conditions, and exclusions, refer to the Mastercard Benefits Guide. The guide should be considered the complete source for information about the benefits available with your card.